Fujitsu Support Pack On-Site Service - extended service agreement (extension) - 1 year - on-site

Article-No.:
165393
Manufacturer-No.:
FSP:GDTS60Z00DESVQ
EAN/GTIN:
4059595259986
WEEE Nummer
DE71700018
Technical specifications

General

Packaged Quantity
1

Equipment

Class of Equipment
Servers

Service & Support

Type
Extended service agreement (extension)
Full Contract Period
1 year
Location
On-site
Service Included
Parts and labor
Service Availability
9 hours a day / 5 days a week
Response Time
4 hours

Compatibility

Description
PRIMEQUEST 2800B, 2800B2
Specs
Fujitsu PRIMEQUEST 2800B, 2800B2
Description
On-site Service customer logs a call with the help desk over the telephone. The support technicians will attempt to resolve the problem using remote diagnostics or directly over the telephone. If this is not possible or when the process highlights that a specific component in the hardware must be replaced a Fujitsu Technology Solutions service partner will be dispatched to the customer site arriving within the contracted service time. The repair will be completed at the customer's location. The customer pays nothing more.
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