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Dell Upgrade from 2Y Basic Onsite to 5Y Basic Onsite - extended service agreement - 3 years - years: 3rd - 5th - on-site

Dell Upgrade from 2Y Basic Onsite to 5Y Basic Onsite - extended service agreement - 3 years - years: 3rd - 5th - on-site_1
Article-No.:
215394
Manufacturer-No.:
OT_2OS5OS
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Technical specifications

Description

Technical specifications

General

Packaged Quantity
1

Equipment

Class of Equipment
Desktops

Service & Support

Type
Extended service agreement
Full Contract Period
3 years
Location
On-site
Service Included
Parts and labor
Support Period
3rd, 4th and 5th year
Service Availability
Business hours / 5 days a week
Response Time
Next business day

Compatibility

Description
OptiPlex
Specs
Dell OptiPlex
Description
Dell's Basic Service delivers reliable support for your hardware repair and replacement requirements. Work with local support professionals at Dell-designated call and repair centers that repair or replacement, plus parts and labor.
  • Telephone technical support
    Support is provided during local business days and hours, excluding weekends and regularly observed holidays.
  • Remote Problem Diagnosis and Support
    Dell certified professionals will work with you to help resolve hardware issues.
  • Carry-In Service (CIS)
    Deliver your computer to a Dell-designated repair center. Once the computer has been repaired, you will be contacted and asked to make arrangements to retrieve it.
  • Collect and Return Service (CAR)
    A Dell representative will collect your computer and take it to a Dell-designated repair center. When the repair is finished, your computer will be returned to you.
  • Next business day onsite service after remote diagnosis
    A service technician will arrive at your place the next business day to repair your computer after remote diagnosis.
  • Repair center services
    Upon receipt of your computer at a Dell-designated repair center, a Dell-authorized representative will provide technical support on the failed hardware product. This includes repair or replacement of components or the entire unit as necessary.

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